Terms and Conditions

Website Terms and Conditions
Last Updated: 11/07/2025

 

1. Introduction
1.1 Agreement to Terms
Welcome to Surf & South (trading name of Ryan Bell) ("We", "Us", "Our"). These Terms and Conditions (the "Terms") govern your use of Our website (the "Website") and any products or services offered through it. By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Website.
These Terms apply to your use of our Website, including browsing, purchasing, or interacting with our content. For specific promotions or collaborations, additional terms may apply.

1.2 Modifications to Terms
We may update or modify these Terms at any time. Changes take effect once published on the Website. Your continued use of the Website after changes have been made constitutes your acceptance of the updated Terms.

1.3 Definitions
For the purpose of these Terms:

  • "Services" means any products or services offered via the Website.

  • "You" or "Your" refers to the user or customer accessing or using the Website.

  • "We," "Us," or "Our" refers to Ryan Bell trading as Surf & South.

  • "Content" includes text, images, logos, designs, and other materials on the Website.

 

2. Business Information
Surf & South is a sole trader business registered in the United Kingdom. We operate under the legal name Ryan Bell, trading as Surf & South.

 

3. Products and Services
3.1 Description of Products
We offer clothing and accessories via our Website. We strive to provide accurate descriptions, including details about materials, sizing, care, and pricing. However, slight variations in colour or appearance may occur due to screen settings or photography.

3.2 Availability
All items are subject to availability. We may change or discontinue products without notice. Orders are accepted on a first-come, first-served basis and are only confirmed once you receive an order confirmation email.

3.3 Product Descriptions and Accuracy Disclaimer
While we make every effort to ensure the accuracy of product descriptions, images, and other content, variations may occur due to photography, screen displays, or supply changes. We do not guarantee that products will exactly match descriptions or images.

 

4. Intellectual Property
4.1 Ownership
All content on the Website—including text, designs, images, logos, branding, and product photography—remains the property of Surf & South (Ryan Bell) or its content providers.

4.2 Restrictions
You may not:
• Reproduce, copy, or reuse Website content without permission
• Use our name, logo, or images for commercial purposes without prior consent

4.3 Intellectual Property Enforcement
We reserve the right to take appropriate legal action against any individual or entity that infringes upon our intellectual property rights, including unauthorized use or reproduction of content.

 

5. User Responsibilities
5.1 Acceptable Use
You agree to use the Website in accordance with applicable UK laws. This includes:
• Providing truthful and accurate information when placing orders
• Using the Website for personal, non-commercial purposes

5.2 Prohibited Activities
You must not:
• Interfere with the performance or security of the Website
• Use our Website for fraudulent, harmful, or illegal activities
• Attempt to gain unauthorised access to our systems or customer data

5.3 Website Use License
You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal and lawful purposes only. Any unauthorized use of the Website or its content is prohibited.

 

6. Orders, Payment, and Pricing
6.1 Pricing
All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time. Promotional codes and discounts may be offered occasionally.

6.2 Payment
Payment is required at checkout and processed securely via Squarespace Payments. We accept major debit and credit cards.

6.3 Order Confirmation
You’ll receive a confirmation email after placing your order. This email confirms receipt of your order, not acceptance. We reserve the right to cancel or refuse any order before shipping.

6.4 Order Acceptance and Contract Formation
A contract for sale between you and Surf & South is only formed when we dispatch the product(s) and send you a shipping confirmation email.

6.5 Cancellations & Refunds
You may cancel your order before dispatch by contacting us at support@surfandsouth.co.uk. For returns, please refer to our Returns & Refunds Policy.

6.6 Consumer Rights and Cooling-Off Period
Under UK law, you have the right to cancel your order within 14 days of receipt without giving any reason. To exercise this right, please notify us in writing within the 14-day period. For full details, please refer to our Returns & Refunds Policy.

 

7. Shipping and Delivery
We aim to dispatch orders promptly, typically within 1–3 business days. Delivery times vary by location and are estimates only.
We use Royal Mail and other trusted couriers for delivery. You will receive tracking information where available. We are not liable for delays caused by external couriers.

 

8. Limitation of Liability
8.1 Disclaimer of Warranties
The Website and all products are provided “as is” and “as available.” We make no guarantees regarding the accuracy, reliability, or availability of the Website.

8.2 Limitation of Liability
To the fullest extent permitted by law, Surf & South (Ryan Bell) shall not be liable for indirect or consequential damages, including loss of profits, business interruption, or data. Our total liability will not exceed the total amount paid for the product(s) in question.

8.3 Indemnification
You agree to indemnify, defend, and hold harmless Surf & South (trading name of Ryan Bell), its affiliates, and any service providers from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in any way connected with your use or misuse of the Website or Services, your violation of these Terms, or your infringement of any rights of a third party.

 

9. Privacy and Data Protection
We process personal data in accordance with the UK GDPR and our Privacy Policy. By using the Website, you consent to our collection and use of your data as described therein.
We may use third-party services (e.g. Squarespace, Meta, Google) for analytics, email marketing, and advertising. For full details, see our Privacy Policy.

9.1 Third-Party Links and Services Disclaimer
Our Website may contain links to third-party websites or services. We do not control these third parties and are not responsible for their content, privacy policies, or practices. Your use of third-party services is subject to their own terms.

 

10. Security
While we take reasonable measures to secure our Website, we cannot guarantee that it will always be secure or free from bugs or viruses. You are responsible for using secure devices and internet connections when accessing the Website.

 

11. Termination
We reserve the right to suspend or terminate your access to the Website at our discretion if you breach these Terms or engage in misuse.

 

12. Returns and Exchanges
Please refer to our Returns & Refunds Policy for information on how to return items or request exchanges.

 

13. Force Majeure
We shall not be held liable for delays or failure to perform due to circumstances beyond our reasonable control (e.g., natural disasters, strikes, or disruptions to postal services).

 

14. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Website shall be resolved in the courts of England and Wales.

 

15. Entire Agreement
These Terms constitute the entire agreement between You and Us relating to your use of the Website. They supersede all prior understandings or agreements, except where we’ve entered into separate written contracts (e.g., wholesale agreements).

 

16. Additional Terms
16.1 User-Generated Content
By submitting or tagging Surf & South in any user-generated content (including but not limited to customer photos, testimonials, social media posts, or reviews), you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, display, and distribute that content across our website, social media channels, and marketing materials. We will always credit your account or name where possible.

16.2 Promotions and Discount Codes
From time to time, we may offer promotional discounts, coupon codes, or referral incentives. These offers are valid only during the stated promotional period and cannot be applied to previous orders. Only one discount code may be used per order unless otherwise specified. Surf & South reserves the right to withdraw or amend offers at any time without prior notice.

16.3 Custom or Pre-Order Products
Certain items may be listed as custom, made-to-order, or available on a pre-order basis. These items are clearly marked on the product page and may have extended delivery times. Customised or personalised products cannot be returned or refunded unless they are faulty, damaged, or incorrectly fulfilled.

16.4 Website Availability
While we make reasonable efforts to keep our Website online and running smoothly, we do not guarantee that it will always be available, uninterrupted, or error-free. We are not responsible for any losses or inconvenience caused by downtime, maintenance, technical faults, or service interruptions.

16.5 Age Restriction
You must be at least 18 years old to make a purchase through the Surf & South website. If you are under 18, you must obtain consent from a parent or legal guardian before placing an order or using our services.

16.6 User Accounts
If you create an account on our Website, you are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to terminate accounts that violate these Terms.

16.7 Feedback and Reviews
You may submit reviews and feedback about our products or services. You agree that your submissions are truthful and do not infringe on any third-party rights. We reserve the right to moderate, edit, or remove any reviews or feedback at our discretion.

 

17. Contact Us
If you have questions about these Terms, please contact:
Email: support@surfandsouth.co.uk
Business Address: Surf & South, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA